Athelhampton Business Name

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Athelhampton House & Gardens, River Cottage at Athelhampton, The Toll House at Athelhampton, and Athelhampton Weddings form the business known collectively as Athelhampton.

Athelhampton is the "Doing Business As" name of Mr Giles Keating, the owner of Athelhampton. 

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You can contact Athelhampton by mail at:- Athelhampton House, Dorchester, Dorset DT2 7LG, by telephone on 01305 848363

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Refund & Cancellation Policy

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Athelhampton In-Person Purchase Ticketing 

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You can purchase tickets to visit Athelhampton in person. A ticket purchased in person allows entry for the appropriate number of persons as detailed in the purchase. Tickets are not transferrable to any other person than was originally issued.

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Athelhampton is an ancient protected site, to ensure the health and safety of all our staff and visitors we have assessed the risks of the site and limited the number of visitors to 350 on-site simultaneously. If we reach that limit a one-out-one-in policy will be used.

 

Children are welcome, however, they must be supervised by an adult at all times. Two free children will be admitted per full-paying adults 

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You may leave Athelhampton and regain entry at the discretion of the reception staff if you wish to collect a coat, a camera or picnic from your car or need to exercise a dog. We would not normally refuse such a request. 

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 Some discounts are offered, however, these can only be used by following the terms of the offer:- such offers may be.

• Gardener's World

• CPRE

• Affiliate marketing such as Wessex Top 10, Days Out, Dorset Top Attractions

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Any offer may be withdrawn at any time without notice and without compensation.

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Athelhampton Online Ticketing 

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You can purchase tickets to visit Athelhampton online. A ticket purchased allows entry for the appropriate number of persons as detailed in the purchase. Tickets are not transferrable to any other person than was originally issued.

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You may leave Athelhampton and regain entry at the discretion of the reception staff if you wish to collect a coat, a camera or picnic from your car or need to exercise a dog. We would not normally refuse such a request. 

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Tickets for a particular date or time may be withdrawn before purchase. Online ticket transactions are final. We do not offer a refund or partial refund, however, you can use your tickets at a later date if required.

 

Some discounts are offered, however, these can not be used online.​

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If you enter the incorrect email address on our online check-out, someone else may receive your tickets.

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Athelhampton Events

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Athelhampton offers a range of events, often using external suppliers, theatre companies, musical acts, dancers, etc. Tickets purchased either online or in person are final and cannot be refunded unless the event is unable to proceed in which case a full refund is offered.

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If you are unable to attend a specific event, we may offer a credit voucher to be used at a future or similar event, or we may offer to attempt to resell your ticket if demand is such that we are able to offer a full refund.

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If you enter the incorrect email address on our online check-out, someone else may receive your tickets.

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Athelhampton Online Shop Shipping & Returns Policy

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If we have made a mistake with your order, it was damaged during shipment or the item is faulty please retain all packaging and telephone the retail team on 01305 848363, where they will make an arrangement to send you a pre-paid label for the return of the item.

In some cases, they make accept photographic or video evidence and ask you to dispose of the item. Upon receipt/disposal of the item, we will send you a replacement, if the item is out of stock, we will issue a full refund.

 

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Athelhampton Privacy Policy

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This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website or business premises

• Topics:

1. What data do we collect?

2. How do we collect your data?

3. How will we use your data?

4. How do we store your data?

5. Marketing

6. What are your data protection rights

7. How do we use cookies?

8. What types of cookies do we use?

9. How to manage your cookies

10. Privacy policies of other websites

11. Changes to our privacy policy

12. How to contact us

13. How to contact the appropriate authorities

 

1. What data do we collect?

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Athelhampton may collect the following data:

• Personal identification information (name, postal address, email address, phone number, month of birth.)

 

2. How do we collect your data?

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You directly provide Athelhampton with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Use or view our website via your browser’s cookies.

• By messaging or contacting us via the website

• By providing an email address on site for the provision of a non-printed receipt.

• By providing an email address and postal address when joining any membership scheme we offer.

Athelhampton may also receive your data indirectly from the following sources:

• Facebook, Twitter, Instagram

 

3. How will we use your data?

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Athelhampton collects your data so that we can:

• Email you with special offers on other products and services we think you might like.

• Message you with special offers on other products and services we think you might like.

• General contact, including feedback upon any service we believe we have delivered to you

Athelhampton will not share your data with our partner companies.

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4. How do we store your data?

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Athelhampton securely does not store your data. We use a range of service providers who may collect data on our behalf, these are limited to wix.com, mailchimp.com. sumup.com, talech.com and paypal.com 

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5. Marketing

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Athelhampton would like to send you information about our products and services of ours that we think you might like.

By interacting with our website, making a purchase in our online shop, buying an online ticket to visit or attending an event, becoming a subscriber or completing our contact form you will be added to our mailing list, you may always opt-out at a later date.

You have the right at any time to stop Athelhampton from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact Owen Davies at 01305 848363 or opt-out of any email that you have received.

 

6. What are your data protection rights?

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• Athelhampton would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Athelhampton for copies of your personal data. We may charge you a small fee for this service.

• The right to rectification – You have the right to request that Athelhampton correct any information you believe is inaccurate. You also have the right to request Athelhampton to complete the information you believe is incomplete.

• The right to erasure – You have the right to request that Athelhampton erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that Athelhampton restrict the processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to Athelhampton’s processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that Athelhampton transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

• If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: odavies@athelhampton.house,  Call us at: 01305 848363 or write to us: Owen Davies, Athelhampton House, Athelhampton, Dorset, DT2 7LG

 

7. How do we use cookies

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Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

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Athelhampton uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in

• Understanding how you use our website

 

 8. What types of cookies do we use?

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There are a number of different types of cookies, however, our website uses:

• Functionality – Athelhampton uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

 

9. How to manage cookies

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You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

10. Privacy policies of other websites

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The Athelhampton website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

11. Changes to our privacy policy

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Athelhampton keeps its privacy policy under regular review and places any updates on the website. This privacy policy was last updated on 9 January 2019.

 

12. How to contact us

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If you have any questions about Athelhampton’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

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Call us at: 01305 848363

Or write to us at:  Athelhampton House, Athelhampton, Dorset, DT2 7LG

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13. How to contact the appropriate authority

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Should you wish to report a complaint or if you feel that Athelhampton has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Website- www.ico.org.uk

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